If someone is hurting, if they are in pain — that’s not true the time for some deep philosophical discussions. That is the time for empathy. Once you acknowledge their pain and just treat them like a human being, then you can skillfully and successfully begin a conversation about differences of opinions. You don’t have to agree with some or anything that she is saying, but it’s a real basic thing to say to someone, I acknowledge your pain and I’m sorry you are in so much pain. Doing that is going to move you closer to real honest and authentic communication.

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