OMG…I was thinking this has to be fiction, a short story about the future dystopian service industry, at some point I fully expected to read a bit of info suggesting that, but no. This was real? That really happened? Just wow. The whole Milton/Grammarcy thing? That guy was a straight psycho…and as disturbing as it is to work for anyone who would touch you, I think you made the right call. Amazing story. Someone should make it into a short film.